Security & Privacy

Haystack does not persist source code files. At the point our system executes analysis, it is performed using the GitHub/GitLab/Bitbucket APIs and source code content is not downloaded or persisted. We only persist metrics and necessary metadata to our database.

No Haystack staff will access private source code unless required for support reasons, or responding to an incident. In cases where staff must access source code in order to perform support, we will get your explicit consent each time, except when responding to a security issue or suspected abuse.

When working a support issue we do our best to respect your privacy as much as possible, we only access the minimum files and settings needed to resolve your issue.

Our products support single sign on (SSO) for authentication.

Haystack enforces a password complexity standard and credentials are salted and encrypted using BCrypt.

Our systems have uptime of 99% or higher, and we proactively post status updates for production incidents.

Haystack hosts its infrastructure and data in Google Cloud. We follow Google Cloud's best practices which allows us to take advantage from their secured, distributed, fault tolerant environment.

Our systems were designed and built with disaster recovery in mind. Our systems will continue to work should any one of those data centers fail.

All of our servers are within our own virtual private cloud (VPC) with network access controls that prevent unauthorized connections to internal resources.

Haystack uses automation to backup all datastores that contain customer data. On an application level, we produce audit logs for all activity.

Access to customer data is limited to authorized employees who require it for their job. All access to the Haystack websites is restricted to HTTPS encrypted connections.

Haystack enforces policies that requires strong password policies on GitHub and Google to ensure access to cloud services are protected.

All data sent to or from Haystack systems is encrypted in transit using 256 bit encryption. Sensitive data such as tokens and credentials are stored in a secured database, salted and encrypted.

Haystack implements an Incident Response Policy for handling security events which includes escalation procedures, rapid mitigation and post mortem. All employees are informed of our policies.

Haystack has developed a comprehensive set of security policies covering a range of topics. These policies are updated frequently and shared with all employees.

Haystack performs background checks on all new employees in accordance with local laws. The background check includes employment verification and criminal checks for US employees.

All employee contracts include a confidentiality agreement.

When you purchase a paid Haystack subscription, your credit card data is not transmitted through nor stored on our systems. Instead, we depend on Stripe, a company dedicated to this task. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. Stripe's security information is available online.